{
  "protocolVersion": "0.3.0",
  "name": "LiveAgents.com",
  "description": "LiveAgents runs live website chat around the clock, answers from your help docs, captures leads and routes tricky conversations to your staff with full context — for support and sales teams.",
  "url": "https://liveagents.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "chat-widget-starter",
      "name": "Chat widget starter",
      "description": "Live chat on your site answering from your FAQ page, with a daily transcript summary. (Free)",
      "tags": [
        "live",
        "support-ops"
      ]
    },
    {
      "id": "24-7-live-chat-agent",
      "name": "24/7 live chat agent",
      "description": "Answers product, order and policy questions around the clock, trained on your help center. ($99 /mo)",
      "tags": [
        "live",
        "support-ops"
      ]
    },
    {
      "id": "human-handoff-routing",
      "name": "Human handoff routing",
      "description": "Routes conversations to the right person by topic, language or value, with a summary so nobody repeats questions. ($49 /mo)",
      "tags": [
        "live",
        "support-ops"
      ]
    },
    {
      "id": "lead-capture-qualification",
      "name": "Lead capture & qualification",
      "description": "Asks your qualifying questions in chat and sends qualified leads to your CRM or inbox. ($79 /mo)",
      "tags": [
        "live",
        "support-ops"
      ]
    },
    {
      "id": "knowledge-base-gap-report",
      "name": "Knowledge base gap report",
      "description": "Lists the questions chat couldn't answer and drafts help articles to close those gaps. ($129 per report)",
      "tags": [
        "live",
        "support-ops"
      ]
    },
    {
      "id": "chat-playbook-setup",
      "name": "Chat playbook setup",
      "description": "Tone guide, escalation rules and canned answers set up with your team in one session. ($499 one-time)",
      "tags": [
        "live",
        "support-ops"
      ]
    }
  ]
}